Frequently Asked Questions
Where do I put my potato message? - On the bottom of the checkout page (SPECIAL INSTRUCTIONS FOR SELLER). Please remember to do this or we cannot process your order. Also, let us know if it is a Residents or Commercial property we are sending the potato to in the note.
How Many Words Can I Put On My Potato? - You can put up to 140 Characters on the Large Potato and 100 Characters on the Regular sized potato!
How long does it take to ship? - Orders will take 5-7 business days to arrive.
Where do you ship from? - We ship from Houston, Tx.
Can I Edit My Message/Image, Even If I've Already Placed My Order? - If the order hasn't been sent yet then email us at firstname.lastname@example.org with your order number and what you want us to put on the potato.
Business Shipping - If going to a business address we cannot control if the order shows up on the weekend or non-working hours. You must contact USPS with your tracking number on this.
What to do if my order is returned? - e-mail us at email@example.com with your order number and tracking number. Majority of the times returns are caused due to the patrons entering the zip code incorrectly or incorrectly entering the business name of the recipient's location. If an order says it has been delivered there is nothing we can do to help find the order.
Can My Message Be Anonymous? - Yes, it can! If you would like the message to be anonymous, simply do not give any clues that the potato was from you. Meaning, do not write your name on the message! Please note that we do not send harassing, threatening, hateful messages. We read every message and will ask you to change it if we think it is not a friendly message. If someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.
Will The Person That I Am Sending The Potato To, Know That I Was The One Who Sent It To Them? - This is completely up to you. The orders can be anonymous or not. We will never show your shipping address as the return address. It will only show our shipping address and the recipient's on the package. We will also never show your email. That is why it is very important to enter YOUR email and the RECIPIENT'S shipping address at checkout. If you want the person to know that it was from you, simply write your name in the message. For example "Love, Buddy."
Will The Potato Arrive In A Package? - Yes, it will. If there is no package, then it will arrive damaged to your recipient! We do not send potatoes in the mail with just stamps on them. All packages are protective so your potato won't arrive mashed!
Can I Eat The Potato I Receive? - No. We do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. We are not liable for any sickness if you eat the potatoes!
Watch the video for Shipping Instructions
We do not process multiple orders in one check out. This is to ensure we get the correct message on the right potato. If you would like to send multiple orders you will need to check out multiple times.
*** Please note that we do not process orders if they include threatening messages that will scare or harass people. If someone emails us saying that they feel threatened by your message and demands to know who send them a potato, we may reveal your identity. This is on a case by case basis.
If you have any other questions or concerns, please email us at firstname.lastname@example.org
*** Please note that we do not process orders if they include threatening messages or images that will scare or harass people. If someone emails us saying that they feel threatened by your message or image and demands to know who sent them a potato, we may reveal your identity. This is on a case by case basis.