Shipping Policy

Order Processing Times 

Orders marked with ASAP usually ship within 1-3 business days. Unless unexpected circumstances occur, we may require more time to process your order. 

Orders marked to ship at a later date typically ship on the desired date, but can be off 1-3 business days for processing. 

Order Shipping Times

Shipping time depends on the shipping method chosen. Domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (Holiday shipping could experience delays with the carrier)

During Holiday times the carrier can take some time to update their scan ins. We fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during Holiday seasons. 

If your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. 

We ship from our Dallas, Texas US warehouse. 

Hours Of Operation

Our hours of operation are from Mondays through Fridays, 9 AM - 5 PM CST excluding weekends and holidays.

Please refer to the carrier's website for up-to-date information about their service guarantees. We are not responsible for carriers delivering packages late.

Please note - if you email our customer support during the weekends, you will receive a response on the next business day.

We are not responsible for the following:

• Deliveries that were attempted but not successful because there was no one home or available to give a signature.
• Unsuccessful delivery attempts that result in a return to sender situation
• Incorrect addresses entered into our shipping form.
• Duties, taxes, and custom clearance fees for international customers. The buyer is responsible for paying the additional cost.
• Delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.

After a package is shipped out, we are unable to modify the delivery address.

Refunds

We typically do not offer refunds unless it is our mistake. For instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. We ask our customers to verify the shipping address on every purchase. We pay extra for an address validation tool. 

In some instances we will consider a 50% refund, but not for incorrect shipping addresses. 

50% refunds (if applicable) 
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.

If your package is stolen, please contact our customer service and we will work with you to make sure you receive your package

We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.

We thank you for your understanding and hope you love your product from Anonymous Potato!